We collect information you choose to provide when you:

• contact our customer support team;
• request or manage a repair service;
• submit an authorised service centre partnership enquiry; or
• communicate with us by email or through a website form.

This may include your name, mobile number, email address, location, pincode, service or device details, and the contents of your message. We may also receive standard technical information such as browser type, device information, IP address, and basic website usage data.

We use personal information to:

• respond to enquiries and provide customer support;
• arrange, manage, and follow up on repair requests;
• assess and respond to service-partner applications;
• send important service or account-related communications;
• maintain the security and reliability of our services; and
• improve our website, support experience, and service quality.

We may share information with technicians, authorised service centres, hosting providers, communication providers, and other vendors only when needed to deliver or support our services. We may also disclose information where required by law, to protect people or property, or in connection with a business reorganisation. We do not sell personal information.

We keep personal information only for as long as reasonably necessary to provide the requested service, maintain business and service records, resolve disputes, meet legal obligations, and protect against misuse. Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet or storage system is completely secure, so we cannot guarantee absolute security.

You may ask us to access, correct, or delete personal information you have provided, subject to applicable requirements and legitimate record retention needs. You may also withdraw consent where processing is based on consent. Contact us using the email address below to submit a request.

Our services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided information to us, please contact us so we can review and address it.

We may update this policy when our practices or services change. The latest version will always be posted on this page with its updated date.